they gave me false information having me expecting marketing that was never going to come. I contacted the main office again and was told that They had actually opted me out although I was reassured at the time that I was opted in all because, quote “their back end didnt know what the front end was doing” (something to do with their system/s). Another 6-8 months went by and again, I had received nothing from Mecca, but watched the same members receiving vouchers again. I contacted Mecca’s main office and I was assured by email that I was opted into their marketing materials. I waited a few more months, watching the same members using vouchers and I had still not received anything. I Asked in the club why I was being excluded from their marketing and they checked their system and confirmed that I had opted into their marketing, but vouchers are sent randomly. After regularly attending Meccai Camden, London, I noticed that there were lots of members with vouchers for £5 off or a free main game etc and I never received any vouchers.
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